Dorset Carpet Care is a local, family run business specialising in the deep cleaning of carpets, rugs, soft furnishings, hard and stone floors, in homes and businesses throughout Dorset.
We are committed to the highest quality of personal service.
Being a small, family-run business means we are not a faceless company or a franchise that claims to be local. This has a number of key benefits to you. Amongst other things it means that we are not bound to any one chemical manufacturer or supplier, which means we can use the most effective products and methods on the market to suit your individual needs. Also, our running costs are considerably lower than franchises and these savings can be passed on to you, our valued customer. So we can offer you better personal service, better products and all these at a better price than our competitors.
We have invested heavily in our equipment, and we are professionally recognised for carpet, upholstery, leather, fabric and stone / hard floor care, covering cleaning, renovation and protection. We have the very latest technology, chemical products and expertise.
Dorset Carpet Care is fully insured and registered with the National Carpet Cleaners Association (NCCA) and the UK Institute of Inspection, Cleaning and Restoration Certification (IICRC), the two main industry bodies associated with carpet and general cleaning and restoration. This means we have the relevant experience and have passed their strict examinations and member requirements and stand by their code of practice and ethics regarding honest prices and guarantees.
Link to NCCA website Link to IICRC website
As owner operator I undertake all the work myself from start to finish and this means I can stand by my 100% satisfaction guarantee. If we don’t meet your expectations you don’t pay, it’s that simple.
Why use an independent, local company?
If I may use an analogy, it’s a bit like the difference between a good Freehouse and pub chain. A Freehouse has the freedom to serve excellent beers from different producers and good local produce at a reasonable cost. The pub chain sells a limited range of cheap beers and reheated frozen ready meals and has no real connection to the community it serves.
We are the Freehouse...
Our services include the cleaning, restoration and protection of carpets, upholstery, leather and soft furnishings, hard and stone floors and tiles, antique and Oriental rugs, and leather products. We also offer fabric and carpet protection, pet / urine odour removal, dust mite elimination, pest / flea elimination.
We operate at private homes, restaurants, hotels, pubs, clubs and restaurants, care homes, offices, commercial and industrial premises.
We offer a 100% satisfaction guarantee with everything that we do. If we fail to meet your expectations then you don’t have to pay. There’s no ifs or buts, it’s that simple, I stand 100% behind our service.
Quality outcomes: our training, experience and trade contacts means that you can be assured of a quality outcome - and we’ll let you know if there may be more than one option open.
Safety: a primary concern to us is the safety of your environment and that of the item we are cleaning. ‘Cleaning with Care’ is our motto and for a reason. I fully test any item we are working on to ensure our methods and chemicals won’t adversely affect it. We will always work with the safest possible prescribed method and follow a strict safety procedure whilst undertaking any work to protect our customers and their environment.
Family values: we are a local family business and we rely on the same values in how we run our company - to get to know you, and work closely with you to ensure that the solutions we provide are tailored to meet your needs.
Honesty: We will always offer honest advice and realistic job expectations on what we can do for you. Not all stains will come out and not all carpets will come back to looking new. It depends on lots of factors. But we will honestly advise you of what you can expect from us before we undertake anything for you.
Customer care: our highest priority is satisfied customers. We want you to be delighted with the service we offer, and to recommend us to your friends and neighbours.
If you’re not 100% satisfied, then we won’t charge you -
- we guarantee all our services.